Sale items are non refundable or exchangeable.
If you are not happy with your item, we will provide a refund or exchange provided that you return it to us within 14 days of receipt (beginning on the day after your order is delivered to you) and then you have another 14 days to send the item(s) back to us. All refunds will be credited to you by the same payment method you used.
The item must be returned to us as new and unworn within its original packaging, along with our refund form that can be downloaded here (Form Download). Please include the refund form provided and state the reason code for your return. Please note that we are unable to accept returns for earrings or customised orders.
The item is your responsibility until we receive it so we recommend you use a recorded delivery service. You are responsible for the cost of returning items to Ikigai Apparel unless the goods are faulty or sent in error.
You may need to fill in a customs declaration, please state “Returned Goods” to ensure no duty will be charged.
If you require any assistance in returning your item or would like to return / exchange your item at an event, please e-mail us in advance.
Please return all items to:
2 Ham Bridge Trading Estate,
West Sussex, BN14 8NA.